We answer for our food
Complaint شکایت
Something wrong with an item, a stall or one of us? Tell us. Food-safety complaints get a response within 4 hours; everything else within one working day. Every complaint gets a tracking reply.
کسی چیز، اسٹال یا ہمارے کسی فرد سے شکایت ہے؟ ضرور بتائیں۔ کھانے کی حفاظت کی شکایت کا جواب 4 گھنٹے میں، باقی ایک کاروباری دن میں۔
How it works
1. Send the form — the batch tag on the packet (e.g. FGB-B2-0417) lets us trace the exact producer, day and route.
2. You get an acknowledgement with a tracking number, then a named person handles it to resolution.
3. Safety issues quarantine the batch first, questions later. 4-hour response promise.
Confidential grievance & whistleblowing
Producers, staff and suppliers: report unfair treatment, demands for money, or safety violations. This channel routes only to management — never to your supervisor or stall. The reporter is never punished.
شکایت کرنے والے کو کبھی سزا نہیں دی جائے گی — یہ ہمارا تحریری وعدہ ہے۔